Home » Shipping & Returns Policy

Shipping & Returns Policy – Printmaking Kits

Last updated November, 10 2022 

Please find below an overview of shipping policies below, you can contact us: [email protected]

• We ship all sales fulfilled by Hickman Design with Evri (Formerly Hermes) or Royal Mail
• We send Evri / Royal Mail tracking codes to the email provided when the sale is complete, make sure to use the correct email and check your spam
• Orders are packed and shipped Monday – Friday, any orders over the weekend Saturday – Sunday will be packed  on Monday and pickup on Tuesday
• Allow 5 – 7 working days for your order to be processed and delivered
• Check the status of your delivery with Evri tracking: https://www.evri.com/track-a-parcel or with Royal Mail tracking: https://www.royalmail.com/track-your-item#/
• Some packaging may be reused from old orders such as boxes or packing paper. This is to help reduce the amount of boxes or packaging supplies needed to be manufactured for deliveries
• A signature will be required, so make sure someone is home to collect
• Free Delivery Covers all UK addresses other than the Scottish Highlands and Islands, Northern Ireland, Channel Islands, Isle of Man and Isles of Scilly. This is due to increased costs from our couriers to deliver to these locations
• Free Delivery Over £40 Terms *For large items or heavy items/purchases for example when you purchase multiple items such as inks with kits, this may incur some additional fees due to the weight of total package
• Some items we dont hold in stock, so will have to be delivered by our supplier which can add on up to 5 working days to an order. We will email you to let you know if there will be any delays to your order

Next Day Delivery

• You have to place your order by 10am for next day delivery
• Orders are packed and shipped Monday – Friday, any orders over the weekend Saturday – Sunday will be packed on Monday and pickup on Tuesday
• A signature will be required, so make sure someone is home to collect
• There is no guarantee for unexpected delays to your next day delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

[Covid-19] When will I get my order?

Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at [email protected] with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

Tip: Check out Printful’s production footage to see how we fulfill specific products.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected].

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

Dispute period

You have to let us know within 14 days of receiving your order if you want to raise a dispute about returning your order.

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [email protected]!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at [email protected] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!